USA & INTERNATIONAL SHIPPING POLICY / RATES
1 – SHIPMENTS TO USA DESTINATIONS ARE FREE via First Class and Media Mail. Restrictions may apply.
3 – SHIPPING CHARGES WILL BE APPLIED TO ALL OTHER INTERNATIONAL DESTINATIONS AS FOLLOWS:
- For physical CDs, $10.00 USD will be charged for the first one and $2.00 USD for each additional one.
- For printed Songbooks, $15.00 USD will be charged for the first one and $2.00 USD for each additional one.
4 – Unfortunately, we are not able to ship products to Africa at this time. We sincerely apologize for the inconvenience. Please purchase downloadable products instead.
5 – Physical CDs and Printed Songbooks are mailed off within 3-5 business days from your purchase date. For destinations in the USA, the postal service usually requires an additional 7-14 business days to deliver your item(s). If you are shipping to a destination outside of the USA, it usually takes an additional 15-30 business days for products to clear international customs and arrive at your destination.
30-DAY RETURN POLICY
1 – There are no refunds on downloadable items as these items are non-tangible digital items. Downloadable items include PDF sheet music singles and PDF song books. All sales on digital products are final.
2 – There are refunds on physical CDs and printed songbooks as long as they meet the following conditions:
- You must email firstname.lastname@example.org to obtain a return authorization within 30 days from the date of purchase.
- You have 30 days from the date of purchase to return any physical products in there original condition. Returned products must show no signs of wear, damage, scratches, tears, or cracks. ALL products MUST remain in the shrink-wrap unopened.
- You are responsible for all return postage.
- Refunds are made for the purchase value of the products only, excluding shipping and handling charges. If you received Free Shipping on your products, the value of the uncharged shipping cost will be subtracted from your refund amount.
- Once the returned products are received in the mail for authorized returns, we normally process and refund within 2-4 business days.
- If you’re purchasing downloadable items, download links will appear immediately after checkout on the receipt page. They will also be emailed to you. If you don’t receive an email in your inbox, please check your junk mail.
- All downloads expire after 10 days from your purchase date, or after you download it, whichever comes first. If you’re unable to download your purchased item(s), please email email@example.com
- You agree to not make your downloadable items (files) available on the World Wide Web or on public file sharing sites in any form whatsoever. You also agree to not make images of your sheet music available on public web sites or on social media sites.
- We do not ship or print PDF items. You can print these in your home or use a printing/binding service such as OfficeMax, Office Depot, UPS Store, Fedex Kinkos, etc…
- There are no refunds on downloadable items.
If you have questions, please email us at firstname.lastname@example.org
Thank you for all your support!